When you open an account with 9wickets, you share certain personal information with us. This page explains what that information is used for, who it is shared with, and how long it is kept.
How 9wickets Takes Care of Your Data — At a Glance
9wickets never sells your personal data to third parties. No information is transferred to advertising companies or data brokers — this is a firm policy.
All your data and transactions are protected with bank-grade 256-bit SSL encryption. No one can read or tamper with your data while it is in transit across the network.
You have the right to view, correct, and request deletion of your personal data on 9wickets. You also have full control over whether you receive marketing emails.
We only collect the data needed to provide our services — nothing more. Collecting unnecessary personal information goes against 9wickets' policy.
Once an account is closed, no data beyond legal retention requirements is kept. An automated deletion process runs after the designated period.
Any privacy-related questions or requests can be submitted in Bangla. Our support team responds in Bangla — not in complicated legal language.
Summary: 9wickets respects your privacy. This policy was written not just to meet legal requirements, but to genuinely explain what we do with your information. If you have any questions, write to us at support@9wickets.run.
9wickets (https://9wickets.run) operates as an internationally licensed gaming operator. When you create an account, play games, or contact our support team on this platform, certain information naturally comes to us. This Privacy Policy explains what data we collect, why we hold it, and how it is kept secure.
This policy applies to the 9wickets website, mobile app, and all related services. It applies equally to all members, including those in Bangladesh and other countries where we operate. 9wickets adheres to international data protection standards, including the principles of GDPR.
This Privacy Policy was last updated in January 2026. Members will be notified of any significant changes via their registered email or through the platform.
9wickets collects two types of information — what you provide directly, and what is generated automatically as you use the platform. Neither is collected unnecessarily.
What you provide directly:
Automatically Collected Data:
9wickets never stores your full credit/debit card number or bank PIN. Sensitive payment details go directly to the payment provider's secure system.
Every piece of information 9wickets collects has a clear purpose — none of it is used without reason. The main use cases are outlined below:
| Data Type | Purpose of Use | Legal Basis |
|---|---|---|
| Name, email, mobile number | Account Management & Communication | Contract performance |
| Identity Document Information | KYC Verification & Age Confirmation | Legal Obligations |
| Payment Information | Deposit & Withdrawal Processing | Contract performance |
| Betting & gaming history | Responsible Gaming Monitoring | Legitimate Interest |
| IP address & device information | Fraud detection & security | Legitimate Interest |
| Email & mobile number (optional) | Sending promotions & offers | Your Consent |
9wickets never sends marketing messages without your permission. You can opt in or out of marketing communications at registration or any time afterwards via your account settings. Withdrawing this consent will not affect your access to core platform features.
Your gaming patterns are analyzed primarily for responsible gaming purposes — such as identifying unusual spending or problematic behavior. This analysis is not used against you; it is there to protect you.
9wickets does not sell your personal data — that is non-negotiable. However, delivering our services requires sharing limited information with certain trusted third parties. In every such case, data sharing is kept to the minimum necessary and tied to a specific purpose.
All third-party providers are contractually bound to meet 9wickets' privacy standards. They may not use the data they receive for their own purposes or share it with anyone else.
When 9wickets receives a lawful request from law enforcement, we are legally obligated to respond. In such cases, only the minimum information required by law is disclosed.
A cookie is a small text file stored in your browser or on your device. 9wickets uses cookies for three main purposes: to keep the platform running properly, to improve your experience, and to ensure security.
You can delete cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may affect login functionality or certain features. 9wickets never uses third-party advertising cookies.
9wickets uses multiple layers of security to protect member data. If one layer is compromised, the others remain active — an approach known as "Defense in Depth".
In the event of a data breach, 9wickets is required to notify the relevant regulatory authority within 72 hours and inform affected members as quickly as possible, in line with international standards. This transparency is part of who we are.
Part of keeping your account secure is up to you. Use a strong password, keep 2FA enabled, and never share your login details with anyone. If you notice anything suspicious, contact support immediately.
9wickets does not retain data indefinitely. Each type of data has a defined retention period based on legal requirements and the purpose for which it was collected.
Once the retention period expires, data is securely deleted or anonymized. If a member requests deletion, any data not subject to legal retention obligations is removed.
9wickets believes you should have control over your own data. With that in mind, the following rights are guaranteed for all members.
You can request to see what information 9wickets holds about you.
You may request the correction of any inaccurate or incomplete information.
You can request deletion of data beyond what we are legally required to retain.
You can request that we stop processing your data for specific purposes.
You can request a copy of your data in a standard, portable format.
You can opt out of marketing communications at any time.
To exercise any of these rights, email us at support@9wickets.run or reach out via live chat. We will respond within 30 days of receiving your request. For complex cases, this may be extended by up to 60 days, but you will be informed in advance.
9wickets strictly prohibits providing services to anyone under the age of 18. We do not knowingly collect any data from minors.
Date of birth is verified at registration. If an account holder is subsequently found to be under 18, the account is immediately closed, all transaction data is deleted, and any remaining balance is refunded.
If a parent or guardian believes their child has mistakenly created an account on 9wickets, please contact us at support@9wickets.run and we will take action as quickly as possible.
9wickets may update this Privacy Policy as needed. Minor changes will be applied quietly on the website. For any significant changes to how data is collected or used, members will be notified at their registered email address at least 14 days in advance.
Continued use of the platform after an updated policy takes effect will be considered acceptance of the new policy. If you do not agree to the updated terms, you have the option to close your account.
For any questions, requests, or complaints regarding this Privacy Policy, please contact us: support@9wickets.run — Writing "Privacy Policy" in the subject line will get you a faster response.
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