KYC (Know Your Customer) verification on 9wickets is required in two main situations — large withdrawals (generally ৳50,000 or above) and when unusual activity is detected on an account. For smaller transactions, everything runs normally without KYC.
KYC verification typically requires three types of documents:
- Proof of identity (any one of the following): National ID (NID), passport, or driving licence — clear photos of both the front and back.
- Proof of Address (one of the following): A bank statement, utility bill, or the address on your NID — provided it is no more than three months old.
- Selfie: A recent photo holding your NID — for identity verification purposes.
To submit your KYC, log in to your 9wickets account → Profile → "Verification" section → upload the required documents. Verification is usually completed within 24 hours, though it may take up to 48 hours during busy periods. If your images are blurry or cropped, you'll be asked to re-upload — so make sure to submit clear, well-lit photos.
Once your KYC is approved, you won't need to submit it again. You can check your verification status on the Profile page — it will show as "Pending", "Approved", or "Additional Information Required".
A 9wickets account can be temporarily or permanently locked for several reasons. The most common is entering the wrong password multiple times — the system automatically locks the account for 15 to 30 minutes as a security measure. In this case, simply waiting a short while will resolve the issue.
Other reasons include:
- When unusual or suspicious login activity is detected
- If multiple accounts are found on the same device
- If a Terms & Conditions violation is reported
- For large transactions while an active KYC verification is in progress
- If you activate a cooling-off or self-exclusion period using the Responsible Gaming tools
If you've forgotten your password, click the "Forgot Password?" link on the login page. A reset code will be sent to your registered mobile number or email — use it to set a new password.
If you're entering the correct password but still can't log in, contact us directly via Live Chat or at support@9wickets.run. Provide your registered mobile number and full name — once your identity is verified, your account is typically recovered within 2 to 4 hours.
This is a completely valid and important question. The short answer is — yes, 9wickets uses industry-standard technology to protect your data and funds.
On data security: all connections on 9wickets are secured with 256-bit SSL encryption via TLS 1.3. This means your login credentials and payment data are fully encrypted in transit — no one can intercept them, making it as secure as an online banking portal. Passwords are never stored in plain text; only encrypted hashes are kept.
On the financial security side: member deposits are held separately from the company's operational funds. This segregation ensures your balance remains protected regardless of 9wickets' business operations.
Regarding your personal information: 9wickets never sells or transfers your data to third parties. Your information is used solely for account management and legal compliance. For more details, Privacy Policy View.
You can also take a few steps yourself — keep two-factor authentication (2FA) enabled, use a strong password, and always log out after using a shared device.
Yes, you can use 9wickets fully on a mobile browser without the app. The 9wickets.run website is built with a mobile-first design, so opening it in Chrome, Safari, or Firefox will give you an app-like experience.
What you can do on a mobile browser:
- Registration & Login
- Sports Betting & Live Betting
- Casino & Slots
- Deposits & Withdrawals
- Claiming a Promotion
- Account Settings Changes
One limitation of playing on a browser is that you won't receive push notifications (such as live score or bet result updates), and nothing will work without an internet connection. The app also offers biometric login and faster loading speeds, which aren't available on the browser.
Android users can use the "Add to Home Screen" option in Chrome — this lets you open 9wickets as an app-like shortcut directly from your browser. If you'd like to download the app instead, Download Page View.
With the 9wickets Refer-a-Friend program, both you and the friend you refer receive a bonus.
How to claim your referral bonus: Log in to your 9wickets account and go to the "Referral" or "Refer a Friend" section to get your unique referral link or code. When your friend registers using that link and makes their first deposit, the bonus is credited to both accounts.
- You will receive: A fixed percentage of your referred friend's first deposit as a bonus — typically ranging from ৳500 to ৳2,000.
- Your friend will receive: The new member 100% welcome bonus applies as normal — it is not reduced because of a referral.
A few things to keep in mind: referral bonuses are not awarded to accounts registered from the same device or IP address — this is detected automatically. The referred friend's account must be genuine and involve a real deposit.
To check the current maximum bonus amount and terms Promotions Page Check back regularly — offers are updated from time to time.
Under normal conditions, deposits made to 9wickets via bKash, Nagad, or Rocket are credited to your balance within 5 to 15 minutes. During peak traffic on the payment gateway, it may occasionally take up to 30 minutes.
If it still hasn't credited after 30 minutes, here's what to do first:
- Check in the bKash app or via USSD to confirm the transaction was successful — only proceed to the next step once you see a "Successful" message.
- Log in to your 9wickets account and check "Transaction History" or "Deposit History" — if it shows "Pending", please wait a moment.
- Note down your bKash Transaction ID — without it, it's difficult for our support team to assist you.
If the steps above don't resolve the issue, contact us via Live Chat or email support@9wickets.run with the following details:
- Your 9wickets username or registered mobile number
- Deposit amount and date/time
- bKash/Nagad Transaction ID
- The number you sent from
Once this information is submitted, your account is usually credited manually within 1 to 2 hours. If a deposit fails — meaning money was deducted from bKash but never reached 9wickets — the amount is either automatically reversed or refunded via support within 24 hours.
Responsible gaming tools on 9wickets are completely free and can be activated at any time from Account Settings. Using these tools is not a sign of weakness — it's what responsible gaming looks like.
How to enable: Log in to 9wickets → Profile icon at the top right → "Responsible Gaming" section.
What you'll find there:
- Deposit Limit: Set a daily/weekly/monthly deposit limit. Decreases take effect immediately; increases require a 24-hour cooling period.
- Loss Limit: Set a cap on how much you can lose within a given period — once the limit is reached, no further bets can be placed.
- Session Time Limit: Set how long you want to play in a single session — you'll be automatically logged out when the time is up.
- Cooling-Off Period: Take a break from 1 day up to 6 weeks — you won't be able to log in during this period.
- Self-Exclusion: Long-term or permanent closure — once active, no promotional messages will be sent either.
If you're unable to activate it from Account Settings, contact support — they'll set it up for you right away. For more details, Responsible Play View page.